Terms & Conditions

If you have made a package holiday booking with us, defined by being one that includes accommodation and/or airport transfers that we have organised directly for you as part of your booking (not booked via a third party).

Your contract is with Running In Cyprus (we, us, the Company, the Organisation).

1. Your holiday contract

a. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.

b. A contract will start to exist as soon as we issue our confirmation invoice.

c. This contract is made on the terms of these booking conditions.

d. If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us, within 7 days of the invoice date. Your booking will be cancelled and your money will be returned by 90% (the other 10% reserved for fees), provided you have not commenced your travel. This sub-clause does not apply if your booking was made within 12 weeks of travel.

e. We recommend that as a condition of booking with us that you and all members of your party are adequately insured on holiday.

f. It is your responsibility to let us know, at the time of booking or as soon you become aware, whether extra assistance is required for any disability you or another member of your party may have or if there are any special requests. Please note that we will try to accommodate special requests that are reasonable but cannot guarantee this, especially where it is outside of our control. In particular, special requests such as low floor, sea views etc are not able to be guaranteed unless you have specifically booked the type of room in question.

2. What is NOT included in your holiday contract. This is not an exhaustive list.

a. Event entry – if you have booked to attend an event through us, this will be shown in your individual tour itinerary and which will be subject to the separate booking terms and conditions entered into by you at the time of booking.

b. Travel insurance.

c. Insurance cover for any of your possessions – including, but not limited to, any sports equipment you take with you on your holiday.

d. Any flights, baggage, meals, rooms or apartment supplements detailed in your individual tour itinerary.

e. Any items listed as optional extras, such as excursions, which will be subject to the separate booking terms and conditions entered into by you at the time of booking.

f. The cost of any required visas and passports.

g. Local tourist taxes.

h. Cots and food for infants under 2 years of age

3. Your Holiday Price

a. We reserve the right to alter the prices of any of the holidays shown in our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

b. When you make your booking you must pay 100% of the full amount.

c. Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb (and you will not be charged for) any increase equivalent to 5% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges.

4. If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of €50 per booking, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

If the number of people on a booking change, the holiday price will be recalculated on the basis of the amended party size and you will need to pay any difference in the holiday price. Note: any resulting increase in the holiday price per person is not a cancellation charge and you must contact us as soon as possible.

5. If You Cancel Your Holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent, on your behalf, must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges as follows:

Period before your arrival within which notice of
Cancellation is received
Cancellation charge
More than 91 days 50% of holiday cost or higher when any non-refundable costs are included.
31 – 90 days 80% of holiday cost or higher when any non-refundable costs are included.
Less than 30 days 100% of holiday cost

NOTE: You have the right to receive 90% of the full amount of your holiday cost if you cancel within 7 days from the day you made the booking.

6. If We Change or Cancel Your Holiday

As we plan your holiday arrangements many months in advance, we may occasionally have to make changes or cancel
your booking and we reserve the right to do so at any time.
Changes If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably
possible if there is time before your departure. You will have the choice of either accepting the change of arrangements,
accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value) or canceling your holiday and receiving a full refund of all monies paid. In some cases, we will also pay compensation. These options do not apply for minor changes. Examples of minor changes include change of
accommodation to another of the same or higher standard. Occasionally some facilities at a hotel or venue may become unavailable at very short notice – we will try and advise you as soon as we possibly can. It is hoped that the hotel in
questions will have or make alternative provisions for you to continue to enjoy your trip.

IMPORTANT NOTE: Events beyond our control: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control.
These can include, for example, war, riot, industrial dispute (for example, the disruption or closure of airports or other
transport systems), terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

7. If You Have A Complaint / Refund Policy

If you have a problem during your holiday, please inform the relevant supplier (for example your hotelier) and our hospitality representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 48 hours by contacting us via e-mail at [email protected]. Please keep your letter concise and to the point.
It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort or on the tour. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

In any case, all services are non-refundable.

8. Liability to You

We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the
travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability shall be limited to a maximum of three times the cost of your travel arrangements.
This clause includes any services included or added to the package your purchase.

9. Prompt assistance in resort

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

10. Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

11. Excursions

Excursions, events or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us.

For any excursion, event or other tours that you book, your contract will be with the operator of the excursion, event or tour and not with us. We are not responsible for the provision of the excursion, event or tour or for anything that happens during the course of its provision by the operator.

OTHER IMPORTANT INFORMATION

12. Data Protection – You also consent to our processing personal information about you and other members of your party to ensure that your holiday runs smoothly. This may include providing your key personal information to specific suppliers involved in the organisation of your holiday.

13. Health Regulations – Please consult your doctor, practice nurse or travel health clinic.

14. Tickets and Tour documents – These will be sent to you approximately 30 days before departure and may arrive by post or email (as appropriate).

15. Hotel Check In/Check Out – The standard international practice is to let rooms from mid-afternoon (14:00 PM) on the day of arrival until mid-morning (12:00 PM) of the day of departure. Occasionally when you arrive at your accommodation, you may have to wait a short while until your room is ready. Similarly, if you are leaving the destination on a flight later in the day, you may be required to check out of your hotel room earlier in the day. In some cases, you may be able to extend you stay in your room or have access to facilities at the accommodation to change and refresh yourself in, but we cannot guarantee this, and this should be arranged with the accommodation management.

16. Behaviour at hotels or venues – Please note, if your behaviour at any of the hotels or venues that we use leads to damage or costs being levied by suppliers, we will seek redress and recoup these costs from you or direct the supplier to you to take action. This could include damage to property.

 

These terms were published in May 2018. We reserve the right to make changes to the particulars contained in this Terms & Conditions at
any time after publication. Updated in December 2018.

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